Refund Policy

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

1. Introduction

Wing Snob ("we," "us," "our," or "the Company") is committed to delivering high-quality food and an exceptional customer experience. We understand that issues may occasionally arise with your order, and we want to make the process of resolving those issues as straightforward as possible.

This Refund Policy applies to all purchases made through our website (eat-wingsnob.rest), third-party delivery platforms we partner with, and any direct in-person transactions. By placing an order with Wing Snob, you agree to the terms set forth in this policy.

For any refund-related inquiries, you may contact us at:

• Email: [email protected]
• Website: eat-wingsnob.rest

2. Eligibility Conditions for Refunds

Refunds are considered on a case-by-case basis. To be eligible for a refund, one or more of the following conditions must be met:

• Incorrect Order: You received an item that was significantly different from what you ordered (e.g., wrong flavor, wrong protein, wrong size).
• Missing Items: Part of your order was not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, spoiled, or otherwise not safe for consumption at the time of receipt.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Order Not Delivered: You placed an order for delivery and the order was never received, and our records confirm the delivery was not completed.
• Significant Delay: Your order was delayed beyond a reasonable timeframe without prior notification and was no longer suitable for consumption upon arrival.

Wing Snob reserves the right to determine, at its sole discretion, whether a refund request meets the eligibility criteria outlined above. We may request supporting evidence such as photos, order confirmation numbers, or other documentation to process your request.

3. Timeframes for Refund Requests

To ensure your refund request can be properly reviewed and processed, please adhere to the following timeframes:

Refund requests submitted outside the applicable timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and report any issues promptly.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders that have been partially or fully consumed, unless there is a documented food safety concern.
• Customized orders where the correct specifications were applied as requested by the customer (e.g., specific spice levels, sauces, or dietary modifications).
• Dissatisfaction based solely on personal taste preferences, provided the order was prepared correctly.
• Delivery fees, service fees, or platform fees charged by third-party delivery services.
• Promotional, discounted, or complimentary items provided free of charge.
• Refund requests submitted after the applicable timeframe as outlined in Section 3.
• Issues arising from incorrect delivery address information provided by the customer.
• Orders affected by circumstances beyond our control, including but not limited to severe weather events, natural disasters, or public utility disruptions.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Step 1 – Gather Your Information: Locate your order confirmation number, the date and time of your order, the payment method used, and any supporting evidence (e.g., photos of incorrect or missing items, screenshots of duplicate charges).
2. Step 2 – Contact Us: Reach out to our customer support team via email at [email protected] or through our website at eat-wingsnob.rest. You may also visit us in person during business hours.
3. Step 3 – Describe the Issue: Clearly describe the problem with your order. Include your order number, the specific items affected, and what resolution you are requesting (refund, replacement, or credit).
4. Step 4 – Submit Supporting Evidence: Attach any photos, receipts, or other documentation that supports your claim. Clear photos of the item(s) in question are especially helpful for quality-related complaints.
5. Step 5 – Await Confirmation: Our team will acknowledge your request within 1–2 business days and may follow up with additional questions if needed.
6. Step 6 – Resolution: Once your request has been reviewed and approved, we will notify you of the outcome and initiate the appropriate refund, replacement, or store credit as applicable.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to be returned to you will depend on your original payment method. Please review the estimated processing times below:

Please note that while Wing Snob will process approved refunds promptly on our end, the actual time for funds to appear in your account is also dependent on your bank or financial institution's processing schedule. Wing Snob is not responsible for delays caused by your financial institution.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may be applicable under the following circumstances:

• Only a portion of the items in your order were incorrect or missing.
• The order was partially consumed before the issue was identified and reported.
• A portion of the order met the required quality standards while another portion did not.
• An item was substituted with a similar item of lesser value due to ingredient availability, and you were not notified in advance.
• Delivery of the order was delayed, but the food was still received and was in an acceptable condition.

The amount of a partial refund will be determined at Wing Snob's discretion based on the nature and extent of the issue. We will always aim to offer a fair resolution that reflects the value of the affected portion of your order.

8. Exchange Policy

Wing Snob is pleased to offer exchanges or order replacements in applicable circumstances. If your order qualifies for a refund as described in Section 2, you may alternatively request a replacement of the incorrect or unsatisfactory item(s) rather than a monetary refund.

8.1 Conditions for Exchanges

• Replacement requests must be made within the same timeframes applicable to refund requests (see Section 3).
• Replacements are subject to item availability at the time of the request.
• We reserve the right to offer a store credit in lieu of a replacement if the item is unavailable.
• Exchanges or replacements are only available for items that were part of the original qualifying order.

8.2 In-Store Exchanges

For in-person orders, customers who experience issues with their food are encouraged to speak directly with a staff member at the counter. Our team will work to prepare a replacement item promptly at no additional charge, subject to the conditions above.

9. Cancellation Policy

We understand that plans change, and we will accommodate cancellations where possible. Please note the following guidelines:

9.1 Standard Orders

• Orders placed online or in person may be cancelled within 5 minutes of being placed, provided the order has not yet been confirmed or started in our kitchen.
• Once food preparation has begun, cancellations may not be accepted, and a refund may not be issued.
• To cancel an order, contact us immediately at [email protected] or call us using the contact information provided on our website.

9.2 Catering and Large Group Orders

• Catering orders or large group orders (typically 10 or more people) require a minimum of 48 hours notice for cancellation to receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled time may be eligible for a partial refund or store credit, at our discretion.
• Cancellations made less than 24 hours before the scheduled time may not be eligible for any refund, as food preparation and ingredient sourcing may already be underway.

9.3 Third-Party Platform Orders

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, etc.), please refer to that platform's cancellation policy. Wing Snob does not have direct control over the cancellation or refund processes for orders placed through third-party services.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer disputes fairly, efficiently, and in good faith. If you are dissatisfied with the outcome of your refund request, you may escalate the matter through the following process:

10.1 Internal Escalation

1. Contact Customer Support: Submit your initial concern to [email protected] with full details of your order and the issue encountered.
2. Manager Review: If your concern is not resolved at the initial support level, request that your case be escalated to a manager or supervisor for further review.
3. Written Response: Wing Snob will provide a written response to any escalated dispute within 5 business days of receiving the escalation request.

10.2 External Dispute Resolution

If an internal resolution cannot be reached, you may have additional options under applicable federal and state consumer protection laws, including:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at ftc.gov under the FTC Act, which prohibits unfair or deceptive business practices.
• State Attorney General: Depending on your state of residence, you may file a complaint with your state's Attorney General office.
• Better Business Bureau (BBB): You may submit a complaint through the BBB at bbb.org.
• Credit Card Chargeback: If you paid by credit card and believe your charge was unauthorized or erroneous, you may contact your card issuer to initiate a chargeback dispute in accordance with applicable card network rules.

10.3 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Wing Snob operates. Any disputes not resolved through the above process may be subject to binding arbitration or litigation in the appropriate jurisdiction, as determined by applicable law.

11. Consumer Rights Under Applicable Law

Depending on your state of residence, you may have additional consumer rights not addressed in this policy. Wing Snob respects all applicable federal and state laws governing consumer transactions, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which protects consumers against unfair or deceptive acts and practices in commerce.
• State-specific consumer protection statutes, including those governing food safety, truth in advertising, and fair business practices.
• California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) regarding the personal data collected in connection with your order and refund request.

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable law. If any provision of this policy conflicts with applicable law, the applicable law will govern.

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website at eat-wingsnob.rest with a revised effective date. Your continued use of our services following any updates to this policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please contact us using the information below. Our customer support team is available to assist you:

When contacting us regarding a refund, please have the following ready to expedite the process:

• Your full name
• Order confirmation number
• Date and time of the order
• Description of the issue
• Photos or supporting documentation, if applicable
• Your preferred resolution (refund, replacement, or store credit)